Privacy policy

HiWash (“HiWash”, “we”, “our”, or “us”) respects the privacy of visitors and customers who interact with our website and products, including ROOTWELL. We make reasonable efforts to handle personal information in a responsible manner and to maintain appropriate safeguards for information that may be collected through our website or related services.

This Privacy Policy describes general practices related to the collection, use, and handling of information in connection with our website and services (the “Website”).

When we refer to “personal information” or “personal data” in this Privacy Policy, we mean information that may relate to an individual and that could be associated with a specific person, either on its own or when combined with other information.

Collecting Information

Information may be collected in different ways when you interact with our Website or communicate with us.

Information You Provide

You may choose to provide information when placing an order, contacting customer support, subscribing to updates, or interacting with the Website. This may include information such as:

  • Name
  • Email address
  • Phone number
  • Shipping or billing address
  • Order or purchase information
  • Customer service messages or feedback

Providing information is generally voluntary, but certain information may be necessary to complete transactions or respond to inquiries.

Information Collected Automatically

Certain technical information may be collected automatically when visiting the Website. This may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Time and date of visits
  • Referring website addresses

This information may be used for operational, analytical, or security purposes.

Using Information

Information that may be collected can be used for a variety of general business purposes, including:

  • Operating and maintaining the Website
  • Processing purchases or orders
  • Communicating regarding transactions or inquiries
  • Providing customer service
  • Improving products, services, and user experience
  • Analyzing usage patterns and trends
  • Supporting marketing or promotional communications
  • Maintaining security and preventing misuse of the Website
  • Complying with applicable laws or internal policies

Sharing Information

Information may be shared with third parties that assist with operating the Website or supporting business activities. These may include:

  • Service providers and technology vendors
  • Payment processing providers
  • Analytics providers
  • Advertising and marketing partners
  • Logistics or fulfillment providers
  • Affiliates or related entities

These third parties may process information on our behalf in connection with the services they provide. We do not control the independent practices of third parties.

Information may also be disclosed if considered appropriate in connection with business operations, legal requirements, fraud prevention, security matters, or business transfers.

Cookies and Tracking Technologies

The Website may use cookies, web beacons, and similar technologies to support functionality and analyze how the Website is used.

These technologies may help:

  • Remember preferences or settings
  • Enable certain website features
  • Analyze website traffic
  • Improve user experience
  • Support advertising or marketing activities

Most browsers allow you to control or disable cookies through browser settings. Disabling cookies may affect certain features or functionality of the Website.

Security of Information

Reasonable administrative, technical, and organizational measures may be used to help protect information from unauthorized access, disclosure, alteration, or loss.

However, no method of transmitting information over the internet or storing data electronically can be considered completely secure. Use of the Website and transmission of information occurs at your own discretion.

Children’s Information

The Website and products, including ROOTWELL, are intended for adult audiences. The Website is not directed toward individuals under the age of 18.

If information is believed to have been provided by a minor, reasonable steps may be taken to remove such information where appropriate.

Third-Party Websites

The Website may include links to external websites or services operated by third parties. We do not control and are not responsible for the privacy practices, policies, or content of such third-party websites.

Visitors are encouraged to review the privacy policies of any external websites before providing personal information.

International Use

The Website may be operated from the United States. Information submitted through the Website may be processed or stored in the United States or other locations where service providers operate.

By using the Website, you acknowledge that information may be transferred or processed in jurisdictions that may have different data protection practices.