Shipping Policy

At ROOTWELL, we aim to process and ship all orders as quickly and efficiently as possible.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

During periods of high demand, promotions, or holidays, processing times may take up to 5 business days.

Orders are processed Monday through Friday, excluding weekends and public holidays.

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Shipping & Delivery Timeframes

Once an order has been processed and shipped, delivery times may vary depending on the destination and shipping carrier.

Estimated delivery times:

• Standard Shipping: 7–10 business days after shipment

Please note that delivery estimates are not guaranteed and may be affected by factors outside our control, including shipping carrier delays, weather conditions, customs processing, or peak shipping periods.

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Shipping Notifications & Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Tracking updates may take 24–48 hours to appear after the shipment has been processed by the carrier.

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Shipping Delays

While we aim to meet estimated delivery timelines shown on our website, shipping delays may occasionally occur.

HiWash is not responsible for delays caused by shipping carriers, customs processing, incorrect shipping information, or other circumstances outside our control.

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Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

Orders returned due to incorrect or incomplete addresses may require additional processing time and may incur additional shipping costs.

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Questions & Support

If you have questions about your order or shipment, our support team is here to help.

ROOTWELL Support

Email:
support@rootwell.com