Refund policy
60-Day Money-Back Guarantee
At ROOTWELL, we stand behind the quality of our products and want you to shop with confidence. That’s why we offer a 60-Day Money-Back Guarantee on your purchase.
If you’re not satisfied with your order, you may request a refund within 60 days of the delivery date, subject to the conditions outlined below.
Eligibility for Refunds
To be eligible for a refund:
- Refund requests must be submitted within 60 days of the confirmed delivery date
- Requests made after the 60-day window may not be eligible for a refund
- Shipping and handling costs are non-refundable
- In most cases, product returns are not required
Refund eligibility is limited to the 60-day period following delivery.
Non-Eligible Refund Requests
Refunds may not be issued in the following situations:
- Requests submitted after the 60-day guarantee period
- Subscription renewals processed after the initial 60-day window
- Orders that have already been processed or fulfilled outside the refund timeframe
- Requests that do not comply with the terms outlined in this policy
Subscription Orders
If your purchase includes a subscription, it is the customer’s responsibility to manage or cancel the subscription before the next billing cycle.
Subscription renewals processed after the initial 60-day period are generally not eligible for refunds.
Customers may manage, pause, or cancel their subscription through their customer account portal.
Agreement to Policy
By completing a purchase through the ROOTWELL website, you acknowledge and agree to this Refund Policy, including all terms, eligibility requirements, and limitations described above.
Contact Customer Support
If you have questions regarding refunds or need assistance with your order, please contact our support team within the 60-day window.
ROOTWELL Support
Email:
support@rootwell.com